SHIPPING & DELIVERY

How will my order ship?

Unike Love™ primarily ships orders through UPS and USPS. The carrier and services available for your order may vary depending on the destination, package size, weight, product, and delivery requirements.

Available shipping options are displayed at checkout whenever applicable.

After your order ships, tracking information will be provided using the contact information associated with your order.

Please note that processing/production time and carrier transit time are separate. Selecting an expedited shipping service does not automatically expedite the production of your order.

How long does it take to process my order?

Most orders require approximately 3–5 business days of processing or production before shipment, unless a different processing time is displayed on the product page, checkout, order confirmation, or communicated to you by Unike Love™.

Personalized products may require additional steps such as photograph preparation, design work, 3D conversion, customer approval, engraving, printing, or other production processes.

When customer approval is required, production time may begin after the required design approval and order information have been received.

During holidays, promotional periods, or other high-volume periods, processing times may be longer. Any product-specific or seasonal processing estimates communicated with your order should be considered the applicable estimate.

When will my order be delivered?

Your estimated delivery date consists of:

Processing/Production Time + Carrier Transit Time

For example, an order with a 3–5 business-day processing period does not begin its carrier transit period until production has been completed and the package has been accepted by the carrier.

Current carrier service estimates generally include:

Shipping Service	Typical Carrier Transit After Shipment
USPS Priority Mail	Approximately 2–3 business days
USPS Ground Advantage	Approximately 2–5 business days
UPS Ground	Approximately 1–5 business days
UPS 2nd Day Air	Approximately 2 business days
UPS Next Day Air	Next-business-day service where available

USPS currently describes Priority Mail as 2–3 days and Ground Advantage as 2–5 days. UPS currently describes UPS Ground as approximately 1–5 business days.

These are carrier estimates, not Unike Love™ guarantees. Actual delivery can be affected by destination, weather, carrier delays, holidays, service interruptions, incorrect addresses, customs, security restrictions, and other circumstances outside Unike Love's control.

The carrier's tracking information should be used for the most current estimated delivery date once your order has shipped.

Does expedited shipping make my personalized order faster?

Expedited services such as UPS 2nd Day Air or UPS Next Day Air apply to the shipping/transit portion of the order only.

They do not automatically reduce design, personalization, 3D conversion, manufacturing, or processing time.

If you have a specific deadline, please contact Customer Service before placing or approving your order. A requested deadline is not guaranteed unless Unike Love™ expressly confirms it.

This distinction is especially important for personalized products.

Do UPS and USPS deliver on Saturdays or Sundays?

Weekend delivery depends on the carrier, service, and destination.

UPS currently provides Monday-through-Saturday package delivery and offers Saturday delivery to much of the U.S. USPS regularly makes deliveries Monday through Saturday, and certain USPS services/packages may also qualify for Sunday delivery.

Because weekend availability varies, Unike Love™ does not guarantee Saturday or Sunday delivery unless specifically confirmed by the applicable carrier service.

What are your shipping rates?

Shipping rates are calculated based on factors including:

Destination.
Selected carrier and service.
Package dimensions and weight.
Number and type of products.
Residential or commercial delivery requirements.
Additional services when applicable.

The shipping amount displayed and accepted at checkout is the applicable shipping charge for your order.

Because carrier pricing changes periodically, shipping rates listed elsewhere on our website, advertising, screenshots, or older communications should not be considered a guaranteed current rate unless confirmed during checkout.

Is my shipment insured?

Some shipments may include carrier liability coverage or shipping insurance, and additional shipping protection may be purchased by Unike Love™ when appropriate.

Insurance availability and coverage amounts vary by carrier, shipping service, label, destination, Shopify eligibility, and order value.

For eligible U.S. Shopify Shipping labels, Shopify currently provides up to $200 of included shipping insurance under certain plan and payment requirements, and additional coverage may be purchased. UPS labels can have separate carrier coverage depending on the service.

For this reason, Unike Love™ does not represent that every shipment is insured for its complete retail value unless that coverage has specifically been obtained.

If your shipment is lost, stolen, or damaged, please contact Unike Love™ Customer Service so we can review the shipment and determine the appropriate carrier or insurance claim procedure.

How can I track my order?

When tracking is available, Unike Love™ will provide the carrier tracking number after fulfillment.

Tracking information may not immediately show movement when a shipping label is first created. Carrier tracking will update as the shipment enters and moves through the carrier's network.

Customers are encouraged to monitor tracking information, particularly when the package is approaching delivery.

What happens when tracking says my order was delivered?

Carrier tracking and available proof-of-delivery records are used by Unike Love™ as evidence of the shipment's delivery status.

If the carrier marks your package Delivered but you cannot locate it, please first check the delivery location, household members, building reception/mailroom when applicable, and nearby areas where the carrier may have safely left the package.

Then contact Unike Love™ Customer Service promptly.

We may review available carrier information, including tracking history and delivery confirmation, and may request that the carrier conduct an investigation when appropriate.

A report that a package cannot be located after the carrier confirms delivery does not automatically establish that the package was lost in transit or automatically qualify the order for a refund. Each case will be reviewed based on the available delivery and carrier documentation.

Nothing in this policy limits rights that cannot legally be waived.

What if my package is lost or damaged during shipping?

Please contact Customer Service as soon as possible.

For damaged shipments, please retain the merchandise, shipping box, packaging materials, and shipping label while the claim is being reviewed.

We may request photographs showing:

The complete product.
The claimed damage.
The exterior and interior packaging.
The shipping label.

For lost shipments, we may open an investigation with the applicable carrier or shipping-insurance provider.

Repair, replacement, refund, or other resolution will be determined after reviewing the circumstances of the shipment and, when applicable, carrier or insurance information.

May Unike Love™ require a signature at delivery?

Yes.

For certain high-value, personalized, replacement, commercial, or other qualifying shipments, Unike Love™ may use Signature Required or another available delivery-confirmation service.

Shopify's UPS label system currently allows merchants to add a signature requirement where supported.

Customers are responsible for making reasonable arrangements to receive shipments requiring a signature.

Can I change my shipping address?

Please carefully verify your complete shipping address before submitting your order.

If your order has not yet shipped, contact Customer Service immediately at +1 (305) 999-5894. We will make reasonable efforts to update the address before fulfillment.

Address changes are not guaranteed once processing or fulfillment has progressed.

If your order has already shipped, Unike Love™ may contact the carrier or provide available carrier options, but address changes, redirects, or package intercepts are subject to carrier approval and availability.

Any carrier fee associated with a customer-requested address correction, redirect, or intercept may be charged to the customer.

Changing an address after shipment may also delay delivery.

What happens if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is delayed, misdelivered, or returned because the customer supplied an incorrect or incomplete address, Unike Love™ will help review the available options but cannot guarantee a carrier correction or recovery of the shipment.

If the merchandise is returned to Unike Love™ and can be reshipped, additional shipping charges may apply.

Personalized merchandise remains subject to our Return, Exchange & Personalized Order Policy even when a shipment is returned because of an incorrect customer-provided address.

What happens if a package is refused or returned to sender?

Packages may be returned to Unike Love™ for reasons including an incorrect or incomplete address, refusal of delivery, failure to collect a package, customs issues, or unsuccessful carrier delivery attempts.

If an order is returned to us, we will review the circumstances and contact the customer when appropriate.

Additional reshipping charges may apply when the return was not caused by an Unike Love™ error.

Refusing delivery does not automatically cancel an order or automatically make personalized merchandise eligible for a full refund. Any refund or exchange eligibility will be determined according to the applicable Return, Exchange & Personalized Order Policy and applicable law.

Can I pick up my order?

Pickup may be available at an approved Unike Love™ location in the Miami, Florida area.

All pickups must be scheduled and confirmed in advance by Customer Service.

Do not travel to a location until you have received confirmation that your order is complete and ready for pickup.

If shipping was previously paid but the order is converted to an approved customer pickup before shipment, the unused shipping charge may be refunded when applicable.

Once an order is released at pickup, Unike Love™ may record the pickup date, time, order number, customer/authorized recipient information, and acknowledgment of receipt as proof that the merchandise was delivered to the customer.

I strongly recommend implementing that last sentence operationally: have the customer sign or electronically acknowledge receipt of every personalized pickup.

Do you ship to PO Boxes?

Yes, where the product and shipment qualify.

Orders addressed to a PO Box will generally need to be shipped through USPS or another service capable of PO Box delivery.

Available shipping methods will depend on the order and destination.

Do you ship to APO, FPO, and DPO addresses?

Yes, when the merchandise complies with applicable military and diplomatic mail restrictions.

These shipments are generally handled through USPS and require properly formatted military/diplomatic addresses. USPS confirms that APO/FPO/DPO shipments can be sent through its military-mail system and may have special customs and destination restrictions.

Delivery times may be longer than standard domestic shipments and can vary considerably by destination.

Do you ship to Alaska and Hawaii?

Yes, where carrier service is available.

Available services, prices, and estimated delivery times may differ from shipments within the contiguous United States.

The available shipping options and price shown at checkout will apply to your order.

Do you ship to Canada?

Yes, Unike Love™ may ship to Canada using available international carrier services.

The recipient may be responsible for customs duties, import taxes, brokerage charges, or other governmental/carrier fees, unless the order expressly states that these charges have been prepaid by Unike Love™.

UPS explains that international shipments can be structured with duties paid by either the shipper or receiver, and when shipped on a duty-unpaid basis the receiver is responsible for applicable duties, taxes, and fees.

These charges are separate from the product and shipping charges paid to Unike Love™.

We do not recommend keeping the current “orders over $200 CAD may incur additional fees” statement because Canadian import charges depend on more than a single order-value threshold.

Do you ship internationally?

Yes. Unike Love™ ships to many international destinations.

International shipping availability depends on the destination, product, carrier availability, customs requirements, legal restrictions, and current transportation routes.

If your country or destination is not available during checkout, please contact Customer Service for assistance. Availability cannot be guaranteed for every country.

This approach is much safer and more current than maintaining a permanent list of countries or regions that Unike Love™ does not ship to.

Who is responsible for international customs duties and taxes?

Unless your order or checkout specifically states otherwise, the recipient/customer is responsible for applicable import duties, taxes, customs charges, brokerage fees, clearance fees, or other destination-country charges.

These charges are imposed by governments, customs agencies, or carriers and are not controlled by Unike Love™.

International customers are responsible for reviewing applicable import requirements before ordering.

If a shipment is refused, abandoned, or returned because import charges were not paid, additional return or reshipping costs may apply, and refund eligibility will be reviewed under the applicable return policy and law.

What if customs delays my international order?

International delivery estimates do not include unexpected customs-clearance delays.

Unike Love™ will provide required commercial shipping documentation based on the information available for the order, but customs authorities may hold, inspect, assess, or delay a shipment independently.

Customs or government processing time is outside Unike Love's direct control.

Does Unike Love™ guarantee a delivery date?

Unless Unike Love™ expressly confirms a guaranteed commitment in writing for a specific order, processing and delivery dates are estimates.

Unike Love™ is responsible for processing and shipping orders according to the confirmed order terms, but carrier delays, weather, natural disasters, customs delays, incorrect customer information, failed delivery attempts, service disruptions, and similar circumstances can affect the final delivery date.

If you are ordering for a wedding, anniversary, memorial, corporate event, birthday, holiday, or another time-sensitive occasion, please place your order as early as possible and tell our team your required date before production begins.

How does Unike Love™ document shipment and delivery?

For customer protection and accurate order records, Unike Love™ may retain information associated with fulfillment and delivery, including the order record, shipping address provided by the customer, carrier, tracking number, shipment date, tracking history, delivery confirmation, signature confirmation when applicable, customer communications, and related shipping documentation.

This information may be used to assist with carrier investigations, insurance claims, customer-service inquiries, payment disputes, and other legitimate transaction-related matters.