Unike Love™ Return, Exchange & Personalized Order Policy

At Unike Love™, every personalized piece is created to celebrate a story, memory, achievement, or special moment. We take great care in the design, personalization, production, and delivery of every order.

If there is a concern with your purchase, please contact us. Our team will review the situation and work with you toward an appropriate resolution in accordance with the terms below.

1. Return Period

Eligible online purchases may be returned within 21 calendar days from the confirmed delivery date.

A valid receipt, order number, or other acceptable proof of purchase is required.

To begin a return, please contact Unike Love™ Customer Service at +1 (305) 999-5894 or info@unikelove.com before sending the merchandise back.

Merchandise sent without sufficient order information may experience delays in processing.

2. Non-Personalized Products

Non-personalized products may be eligible for a refund or exchange when:

The return request is made within 21 days of confirmed delivery.
Valid proof of purchase is provided.
The merchandise is unused and in its original condition.
The merchandise is returned with its original packaging and accessories, when applicable.

Approved refunds will be issued to the original payment method.

For a voluntary return or exchange that is not caused by an Unike Love™ error or verified defect, the customer is responsible for applicable return and re-shipping costs.

3. Personalized and Custom-Made Products

Personalized merchandise is created specifically according to information, photographs, text, names, dates, logos, layouts, or other customization instructions supplied or approved by the customer.

Because personalized products cannot normally be resold, they are subject to different return conditions from standard merchandise.

A 50% customization fee applies to personalized products returned for reasons unrelated to a verified manufacturing defect, shipping damage, or an error attributable to Unike Love™.

The remaining eligible amount, if any, will be determined after the returned product has been received and inspected.

This customization fee does not apply when Unike Love™ determines that the merchandise was produced incorrectly relative to the customer's approved order or has a verified manufacturing defect.

Nothing in this policy limits any non-waivable rights a customer may have under applicable law.

4. Customer Design Approval

Personalized orders may require customer approval of a design, preview, rendering, photograph, spelling, text, layout, or other customization information before production.

The customer is responsible for reviewing the complete design approval carefully before authorizing production.

Approval confirms that the customer has reviewed and accepted, as applicable:

Names and spelling
Dates and numbers
Photographs and image selection
Text and messages
Logo or artwork selection
Product selection and size
Orientation and layout
Personalization instructions

Once a customer approves a design and production begins, elements that match the customer's approved design or submitted instructions will not ordinarily be considered production errors.

If Unike Love™ produces something materially different from the approved design or confirmed order specifications, the customer should contact Customer Service so the issue can be reviewed.

5. Digital Previews and Personalized Production

Digital previews and design renderings are provided to help customers review their personalization before production.

The customer should use the approval process to identify any requested changes before authorizing production.

The physical appearance of personalized products may have reasonable visual differences from what is displayed on a phone, computer monitor, or digital preview because of factors such as display settings, lighting, material characteristics, and the personalization process.

These reasonable production or display differences do not by themselves constitute a defect when the product otherwise conforms to the approved design and order specifications.

6. Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, or materially different from the approved order, please contact Unike Love™ Customer Service as soon as possible, preferably within 7 days of delivery.

Please provide:

Your order number.
A brief description of the issue.
Clear photographs showing the complete product.
Close-up photographs showing the claimed damage, defect, or discrepancy.
Photographs of the shipping packaging when shipping damage is alleged.

Please retain the product and its original packaging while the claim is being reviewed.

Unike Love™ may request additional photographs, information, or return of the merchandise so our team can determine the cause of the issue.

Depending on the circumstances, an approved resolution may include repair, correction, replacement, exchange, store credit, or refund, as applicable.

For a verified manufacturing error, incorrect item, or other error attributable to Unike Love™, reasonable return or replacement shipping charges will be handled by Unike Love™.

7. Personalized Product Concerns

Because each personalized product is unique, a customer's concern must be reviewed against:

The original order specifications.
The personalization information submitted by the customer.
The approved design or proof, when applicable.
Production records.
Photographs of the finished product.
Other relevant order communications.

A preference change after production, an error contained in customer-supplied information that was subsequently approved, or a design element produced according to an approved proof is not ordinarily considered a manufacturing defect.

8. Cancellations and Design Services

Customers should contact Unike Love™ immediately if they wish to cancel a personalized order.

Cancellation is subject to the production status of the order.

For personalized orders where design or 3D conversion services have already been performed, those completed services are non-refundable.

Under the current Unike Love™ cancellation structure, applicable charges may include:

3D conversion services performed + a $25 design fee.

Once manufacturing has begun, cancellation or modification may no longer be possible because the product has already been customized for the customer.

Any cancellation restrictions and applicable fees should be communicated before production whenever possible.

9. Exchanges

Eligible merchandise with valid proof of purchase may be exchanged for the same product or another eligible product of equal or lesser value, subject to the personalized-product provisions above.

Any price difference, credit, refund, customization fee, or additional amount due will be clearly communicated before the exchange is completed.

10. Return and Re-Shipping Costs

For returns based on preference, change of mind, or another reason not attributable to Unike Love™, return shipping costs are the responsibility of the customer.

Additional shipping charges may apply when a replacement or exchange is requested for reasons unrelated to an Unike Love™ error.

When Unike Love™ verifies that a product was incorrectly manufactured, materially different from the approved order, or otherwise defective due to our production, we will determine the appropriate shipping arrangement as part of the resolution.

11. Delivery and Shipping Claims

Customers are responsible for reviewing the shipping address supplied with their order before fulfillment.

For fulfillment records, an order is considered delivered when the shipping carrier records delivery to the destination associated with the order.

If carrier tracking shows delivery but the package cannot be located, please contact Unike Love™ promptly so that available delivery information can be reviewed and, when appropriate, a carrier investigation can be initiated.

Carrier delivery confirmation does not limit any rights available under applicable law.

12. Payment Disputes and Chargebacks

Unike Love™ encourages customers to contact us directly whenever there is a concern regarding an order. Our Customer Service team is available to review legitimate product, delivery, billing, and personalization concerns and provide an appropriate resolution when available.

Customers who believe a product is damaged, defective, incorrect, or materially different from what was ordered are encouraged to give Unike Love™ a reasonable opportunity to review the concern and supporting documentation.

If a payment dispute or chargeback is initiated, Unike Love™ may provide the payment processor, card network, issuing financial institution, acquiring institution, or other authorized parties with relevant transaction and fulfillment documentation, including where applicable:

Order and payment records
Billing and shipping verification
Customer communications
Customer design approvals
Personalization instructions
Production information
Photographs or design previews
Shipment tracking
Carrier delivery confirmation
Return or replacement communications
Customer order history
Other evidence relevant to the transaction

This provision does not restrict a customer's rights under applicable credit-card, banking, or consumer-protection laws.

Customers who inadvertently open a payment dispute after an issue has already been resolved should contact their financial institution regarding the appropriate procedure for withdrawing or updating the dispute.