Can you turn my 2D image into a 3D image?
Yes, our highly skilled and trained designers are working with the latest software and laser technology for image conversion to turn 2D images into 3D images. We make it easy for you - just give us your photo and we do the rest.
What types of image file formats do you accept?
Our system can process almost any image file format. The most common file formats include JPG, JPEG, GIF, PDF, TIFF, BMP, PNG, OBJ and CAD. If your file format is not listed here, contact us at email@example.com and we will let you know if your image format is compatible.
How do I upload my photo?
While customizing your crystal during Step 1, click on the 'Design Me' button on the right side. A window will open, allowing you to browse through images stored on your computer. It is the same process as uploading a picture to your email. You can upload up to three (3) pictures.
We recommend uploading files between 100kb and 5MB for the best picture quality. Our website has a size limit of 5MB so if you would like to upload a photo larger than 5MB, please send it as an email attachment to firstname.lastname@example.org.
What if I can't upload my photo to your website?
If you are having difficulty uploading the image, then image you are uploading may be too big for our website to capture. We suggest that you place the order without adding the image. When you add your crystal to the cart, with no image, you will be prompted on how to send us the image. You can send an email with your photo as an attachment to email@example.com or +1 (305) 999 - 5894 with your order number.
Will the background of my photo show up on the crystal?
If you order a flat crystal, the background will be included in the crystal engraving. If you choose a different shape, our designers automatically remove the background. If you have special instruction please after buying send us a email with the information to firstname.lastname@example.org.
Can I include more than the recommended number of figures?
The recommended number of figures (people, animals, and inanimate objects) varies depending on the shape and size of your crystal. With small and medium crystals, we usually cannot add more figures because of space limitations; it would negatively affect the detail and clarity of the engraved image. With larger crystals, you do have the option of adding more figures for an additional fee. Do keep in mind that the more figures there are in the image, and the smaller the crystal, the less space the designers have to put your 40-max character engraving.
Are there any photo quality restrictions?
Although we accept most photos, the higher quality the better. It is best to avoid blurry or dark photos. In the rare circumstance we cannot use your photo for 3D engraving, we will contact you for a different photo and the reasoning for the denial of the photo.
Can I see a proof before ordering?
We do not offer proofs for individual orders. Since our designers do their best to match the 3D engraving to the submitted image, your photo serves as the proof. If you really must see a proof, please specify in the instructions section. Do keep in mind, that if a proof is asked for, the production period becomes prolonged.