Shipping policy
Standard Shipping & Handling includes insurance. Orders are shipped by default via UPS Ground which generally arrives within 2-6 business days AFTER we processed your order. The order process is the number of days we need to produce your order before it is shipped, usually is within 2-3 business days. Saturday & Sunday shipping or delivery is not available.
Express shipping is available like UPS 3 days, UPS Second-Day Air and UPS Next Day Air. You'll be able to upgrade the shipping method to one of the express shipping at the checkout page. When you choose the express shipping the order process will take one or 2 business days.
SHIPPING FAQS
How will my order ship?
Our standard shipping method is UPS and USPS, which generally arrives within 1-6 business days AFTER we processed your order. UPS is the only shipping method that offers Saturday deliveries. No Sunday deliveries.
Shipping method option given to customers is UPS and USPS:
UPS only offers Monday - Friday deliveries.
If you need a rush shipment on your order, we offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air for express shipping methods. You can upgrade to an express shipping method at our checkout page. Our shipping and handling includes insurance.
When will my order be delivered?
*Your delivery time depends on which shipping method you select. When calculating delivery time, remember all orders have a 2-5 business day processing time** in addition to the shipping method that is selected. Also, keep in mind of the distance between us and you. We are located in Miami, FL.*
USPS Priority: 3-5 business days processing time** + 2-3 business days delivery time = 5-8 business days expected time.
USPS First Class: 3-5 business days processing time** + 3-5 business days delivery time = 6-10 business days expected time.
UPS Ground: 3-5 business days processing time** + 5-7 business day shipping time = 8-12 business days expected time.
UPS 2 Day Air: 3-5 business days processing time** + 2 business day shipping time = 5-7 business day expected time.
UPS Next Day Air: 3-5 business days processing time** + 1 business day shipping time = 4-6 business day expected time.
** During holiday season, the processing time is prolonged for Ornaments to about 7-10 business days. Make sure to get your order in early to be able to receive your Ornaments on time.
*Please note: The above does not apply to Alaska, Hawaii, and Other Countries.*
What are your shipping rates?
Orders within the United States:
We offer four different shipping methods.
USPS: $10.00
UPS Ground: $9.58 - $15
UPS 2nd Day Air: $17.50 ($25 for Hawaii and Alaska)
UPS Next Day Air: $32 ($40 for Hawaii and Alaska)
International Orders:
Unike Love is not responsible for custom fees, duties, or taxes.
All international orders ship via UPS and then get transferred to your local post office. All pricing is different, pertaining to the size of crystal, weight, and location.
Can I pick up my order?
We do allow pick ups at our offices in Miami, FL, USA.. If you are a local or are going to be in Miami, FL and want to pick up your order, please request a pick up in the 'Special Instructions' section on the order form. All pickups must be scheduled through our Customer Service department. Once an order is picked up from our office, we will refund your shipping charge.
Can I change my shipping address?
If your order HAS NOT shipped, we are able to change your shipping address in our system. Please contact Customer Service immediately at 1-786-720-0142.
If it HAS shipped, it is not guaranteed we can change the address. We will contact the Carrier for the status of your shipment and to see if an address change is possible. If yes, a change fee will be applied by Carrier and the delivery time will be delayed.
Do you ship to PO Boxes?
Yes, we do. All orders shipping to a PO Box will be sent via USPS.
Do you ship to APO addresses?
Yes, we do. All orders shipping to APO addresses will be sent via USPS and have a longer estimated delivery time.
Do you ship to Canada?
Yes, we ship to Canada via UPS Standard service. This does not include any applicable duties due to Canada Customs.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties, and other taxes of goods (like excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. UPS will request payment of additional charges (duties and taxes) at the time of delivery.
**Please note, orders over $200CAD may incur additional fees.
Do you ship internationally?
Yes, we ship to places all around the world!
Unike Love is not responsible for custom fees, duties, or taxes.
Some areas we do not ship to (yet!) include: Africa, China, Palestine, Southwest Asia, and Yugoslavia. If you are unsure if we ship to your country, send an email to info@unikelove.com and we will let you know.
Are there any restrictions on international shipping?
Unike Love l is not responsible for custom fees, duties, or taxes.